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How v8k Handles Your Personal Information

Your account data, payment activity through bKash, Nagad, and Rocket, and how you use our lobby — we collect only what we need to run your account and process your transactions. Access and eligibility depend on your local law and the regions we serve.

Account Data ProtectedbKash, Nagad, Rocket Transactions CoveredCookie Controls AvailableData Request Support
v8k How v8k Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your information, our support team handles privacy requests directly. We aim to respond within a reasonable timeframe and will confirm receipt of your request when it comes in.

Live Chat Start a chat from your account dashboard. Available for account and privacy queries during our support hours.
Email Support Send your data request or privacy concern to our support address. Include your registered account details so we can verify your identity.
Help Centre Our help centre covers common privacy questions — how to update your details, manage cookies, or close your account.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply security measures across your account, your payment flow, and the data we store. Here is how each area works in practice.

Account Security

Your account is protected with password hashing and OTP verification on login. We flag unusual access patterns and can lock your account if something looks off.

Payment Data

Transactions through bKash, Nagad, and Rocket are processed over encrypted connections. We store only the reference data needed to reconcile your wallet history — not your full wallet credentials.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage non-essential cookies through your browser settings at any time.

Data Requests

You can ask us to access, correct, or delete your personal data. Submit your request through live chat or email and we will verify your identity before processing it.

Common Questions About Your Data

Straight answers to what our account holders ask most about privacy, data access, and how we handle your information.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. We also log transaction records and session data to keep your account running securely.

We share data only where needed to process your payments through local rails or where the law requires it. We do not sell your personal information to advertisers or unrelated third parties.

Contact us through live chat on your account dashboard or by email. Include your registered account details so we can verify who you are before we send anything.

Yes. Send a deletion request through support. We will process it and confirm, though some records may be kept for the period required under applicable law in your eligible region.

Retention periods depend on local regulations in your eligible region. Contact our support team and we will give you the specific timeframe that applies to your account.

Payment transactions run over encrypted connections. We store only the reference data needed to reconcile your wallet history — your full wallet credentials are never held on our servers.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.